The simplest way to find what you need is to use the site search. A search for part number will usually direct immediately to the page of the product you are looking for. You can also search using keywords for the product you are searching for.
How to I purchase a subscription?
A subscription can be purchased by visiting the ‘Purchase Subscription’
link on the left menu. Subscriptions can be purchased in 3-day, 30-day or 365-day intervals.
How do I view PDF documents?
After a subscription has been purchased you can click the View PDF button
on any manual on navistarserviceinfo.com
What documents are available to view as a PDF?
All owner/operator manuals and service manuals that are PDF enabled are contained in the Subscription Catalog menu.
How do I know when my subscription expires or how long I have left on my
subscription?
You can determine when you subscription expires by locating your
subscription order within My Account. Use the date you place your order and the
duration of your subscription to determine when your subscription expires.
What happens after my subscription expires?
After a subscription expires you will no longer be able to view PDF
documents in the Subscription Catalog. You will need to purchase a new
subscription to regain access.
Where can I get a PDF viewer?
Visit http://get.adobe.com/reader/?promoid=HRZAC
Adobe will automatically detect your operating system. If it is wrong,
click the different operating system option.
What are my payment options?
We accept Visa, MasterCard, and American Express.
How is sales tax calculated and why is it collected?
Sales tax is calculated based upon the state information that you provide during the ordering process. Navistar collects sales tax in all 50 states for all of our websites as we have a physical presence in all 50 states.
Do I have to create an account (user name and password)?
You do not need to create an account to browse or purchase items. If you choose to place your order as a guest, you will have the opportunity to create an account during checkout. Creating an account makes future checkouts much easier since your shipping information is stored and will be filled in automatically.
How do I create an account?
To create an account, click on the “My Account” link at the top of the homepage.
Under "NO (I am not registered) click "Continue". Enter the required information and click on the "Continue" button.
How do I sign into my account?
To sign into your account simply go to the "My Account" link at the top of the homepage and enter your email address and password.
How do I change my account information?
To change your account information log in to your account and click on the “Edit” button under any of the account categories.
I forgot my password. What do I do?
At the account log-in screen click on "Forgot your password" and enter your email. We will email you a link to securely reset your password.
What is the status of my order?
To view the status of your order, simply go the My Account link at the top of the website. After you have logged in, expand the “Orders” menu below your profile information. This will list all of the orders you have placed along with the status of each one.
How do I track my order once it has shipped?
Tracking will be available on most orders after the product has been shipped. You can get the tracking number along with other orders details in the "Orders" dropdown on your My Account page.
How do I cancel my order? How do I change my order?
If you need to change or cancel your order please request an order change or cancellation by contacting our customer service team at 1(866) 962-8427. Orders can be changed or canceled only if they have not yet been placed into our supply chain. If your order has been placed it is either shipped or in the process of being shipped and unfortunately cannot be canceled or changed. Any unneeded product will need to be returned per our return policy once it arrives.
What do I do if my order has a quality problem?
We are committed to your satisfaction and stand behind the quality of its products and services. Please consult our Return Policy if you have a problem with your order.
Can I ship to a PO Box?
Unfortunately, the couriers that we use do not deliver to PO boxes in all locations. To ensure that you receive your shipment we cannot ship to PO Boxes.
When will my order ship?
Orders in stock are typically shipped within 24 business hours; Print on Demand items are typically shipped with 24-72 business hours You can always view the status of your order on the in the Orders menu in your account area.
What if the product I ordered is on backorder?
You will receive an email indicating the item is on backorder. At that time you can make a decision on whether or not to wait on the product or to remove it from the order. If you choose to leave a backordered product on your order you will not be charged for it until it ships. If you would like to remove it please contact customer service at 1(866) 962-8427.
What if the product I ordered has been discontinued?
If a product in your order is found to have been discontinued after you have placed the order, you will be notified by a customer service representative. If a replacement product is available the representative will give you the information to order the new item and will cancel the discontinued item on your order.
What shipping options do I have?
Most products come with two shipping options:
Standard Shipping:
- With standard shipping your order will typically arrive within 2-5 business days after it is shipped.
Next Day Shipping
- o With next day shipping your order will arrive the next business day after it is shipped.
Please note if the item is "in stock" or "print on demand", print on demand items are custom orders; custom orders can take up to 72 hours to be produced and then will ship standard shipping or next day.
When will my order arrive?
In stock items ship within 24 hours of the order being placed and will arrive 2-5 days later or the next day for standard and NDA shipping options, respectively. Please note that NDA orders must be placed before noon (12:00 PM CST) in order to arrive the next calendar day. Saturday delivery is available by special request by calling 1 (866) 962-8427.
Print on Demand items ship within 24-72 hours of the order being placed and will arrive 2-5 days later or the next day for standard and NDA shipping options, respectively. Saturday delivery is available by special request by calling 1 (866) 962-8427.
How many packages will I receive?
The number of packages that you receive will depend upon the number of products and quantities that you order. Tracking numbers will be available for each of your packages.
How do I track my order once it has shipped?
- Select the My Account tab. Your orders will be displayed in the Orders menu.
- If your product has shipped, you will see a tracking number for the order that you placed.
- Copy the Shipping Tracking number, go to http://www.ups.com/tracking/tracking.html, and paste the tracking code into the UPS tracking tool in order to see the status of the shipment.